Jackie Karapetyan is Director of Client Relations at JT Legal Group.
Jackie received her bachelor’s degree in Business Management with an emphasis in Marketing. She also attended law school at the University of West Los Angeles.
As the Director of Client Relations, Jackie makes sure that all clients are well taken care of from initiation to resolution. She holds direct contact with all VIP clients. Jackie also helps with Operations, guiding clients through the settlement process and helping them understand the importance of treatment and how it affects the overall settlement.
In addition, Jackie manages the Sales and Intake team where she overlooks all incoming cases. She is also in charge of all Human Resources-related issues. Every escalated case in the firm goes through Jackie, she makes sure all issues are resolved to the best of the ability and that our clients leave satisfied with their overall experience.
Jackie has extensive experience in customer service. Prior to working at JT Legal, she worked in customer service for 10 years where she managed over 100 employees. Jackie also has experience working with product liability for Capital Brands.